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Refund policy
At Stella Footwear, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
By making a purchase from our website, you agree to the terms below.
Returns Eligibility
We only accept returns under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery
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The issue is reported within 48 hours of receiving the order
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The product is unused, unworn, and in its original packaging
⚠️ We do not accept returns for change of mind, size issues, or color preference.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Items bought on sale, discount, or clearance
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Products damaged due to customer misuse
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Used or worn footwear
Return Process
To request a return:
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Contact us within 48 hours of delivery
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Share your order number, issue details, and clear photos/video of the product
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Once approved, our team will guide you through the return process
Returns sent without prior approval will not be accepted.
Refund Policy
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If a return is approved, you will be offered:
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A replacement, or
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A refund (as store credit or bank transfer, depending on the case)
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Cash on Delivery (COD) orders will be refunded via bank transfer or store credit
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Refunds are processed within 7–10 working days after the returned item is received and inspected
Delivery Charges
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Delivery charges are non-refundable
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In case of a faulty or incorrect item, return shipping costs will be covered by Stella Footwear
Order Cancellation
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Orders can only be canceled before dispatch
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Once an order has been shipped, it cannot be canceled
Exchange Policy
We currently do not offer size or design exchanges. Please review product details carefully before placing your order.
Contact Us
For return or refund requests, please contact us:
Stella Footwear
📧 Email: info.stella12@gmail.com
📞 WhatsApp: +923108632390
📍 Pakistan
